Shipping Policy
At Kimchi Wimchi, we are committed to delivering your order promptly and efficiently. This Shipping Policy outlines how we handle the shipping and delivery of our products. Please read the details carefully to understand our procedures and expectations.
1. Shipping Locations
- Domestic Shipping (India): We currently ship our products across India. However, delivery availability may vary based on your location due to logistical constraints.
- International Shipping: At this time, we do not offer international shipping. We hope to expand our shipping options in the future.
2. Shipping Charges
- Shipping charges vary depending on your location and the total weight of your order. The applicable charges will be displayed at checkout before you complete your purchase.
- Free shipping may be offered on certain promotions or orders that meet a specified minimum order value. Please refer to our website or promotional communications for details.
3. Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and public holidays) from the date of order confirmation.
- During peak periods or sales events, processing times may be slightly longer. We appreciate your patience during these times.
4. Delivery Time
- Standard Delivery: Delivery typically takes 5-7 business days after order processing, depending on your location.
- Express Delivery: If available, express delivery options will be offered at checkout for faster delivery times (usually 2-4 business days).
5. Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to monitor your package’s progress and estimated delivery date.
- Please ensure that the contact information provided at checkout is accurate to receive timely updates.
6. Delivery Delays
- Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, public holidays, or courier service disruptions. In such cases, we will work diligently to ensure your order reaches you as quickly as possible.
7. Incorrect Address or Undeliverable Packages
- Please double-check your delivery address during checkout. Kimchi Wimchi is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
- If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping charges may apply.
8. Damaged or Lost Packages
- If your order arrives damaged or is lost in transit, please contact us immediately at orders@kimchiwimchi.com with your order number and photos of the damage (if applicable). We will investigate and resolve the issue promptly.
9. Perishable Items
- As our products are perishable, it is important to ensure someone is available to receive the package at the delivery address. We recommend refrigerating kimchi immediately upon receipt for optimal freshness.
10. Contact Us
For any questions or concerns regarding shipping, please contact us at hi@kimchiwimchi.com. We are here to help you with any inquiries related to your order.
Thank you for choosing Kimchi Wimchi! We appreciate your support and look forward to delivering our delicious kimchi to your doorstep.